Shipping policy
Shipping Policy for Moonuera
Effective Date: April 3, 2026
Thank you for shopping with Moonuera. This Shipping Policy outlines how we handle order processing, shipping methods, and delivery times.
If you have any questions, please contact us at: contact@moonuera.com
1. Order Processing
- Orders are processed within 1–3 business days after payment is confirmed
- Orders are not processed or shipped on weekends or holidays
- You will receive a confirmation email once your order has been shipped
2. Shipping Methods & Delivery Times
We offer the following shipping options:
Standard Shipping
- Estimated delivery time: 8 to 12 business days
Premium Shipping
- Estimated delivery time: up to 8 business days
Delivery times are estimates and may vary depending on your location and external factors such as customs, carrier delays, or high demand periods.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Promotions such as free shipping may be offered from time to time.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status.
5. Delays
While we aim to deliver your order within the estimated timeframe, delays may occur due to:
- Customs processing
- Carrier issues
- Weather conditions
- High order volumes
Moonuera is not responsible for delays caused by third-party shipping carriers.
6. Incorrect Address
Please ensure that your shipping address is correct at checkout. Moonuera is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
7. Lost or Stolen Packages
Moonuera is not responsible for lost or stolen packages marked as delivered. If this occurs, please contact the shipping carrier directly.
8. Contact Us
If you have any questions about shipping:
Email: contact@moonuera.com
Moonuera — Delivering Quality to Your Kitchen, Wherever You Are